IT-FAQS

I'm unable to perform certain tasks using the ADP mobile app. How can i resolve this issue?

Completely uninstall the ADP app from your respective device , then restart the device completely. Once the device comes back up reinstall the app and attempt to sign in once more. If youre still having issues after that please submit a corresponding IT Service Desk Ticket

What is the best method to submit a ticket?

By emailing [email protected] a ticket will automatically be created on your behalf.

What is the IT support number if unavailable to submit a ticket?

315-757-4648 (GOIT)

How do I request new IT equipment?

Once you get your manager approval, please ask your manager submit a helpdesk ticket with the request with their approval.

My computer or mobile device is broken, what do I do?

Please put in a helpdesk ticket to get troubleshooting started. If IT is not able to fix the issue, we may ask you to take it to the nearest BestBuy Geek Squad, or if it is beyond repair, we will get approval from your manager to replace.

What if my corporate equipment is lost or stolen?

Email [email protected], please copy your manager or you call the help desk at 315-757-4648