IT-FAQS

How can I reset my Okta password?

You can reset your Okta credentials by clicking on the “Need help signing in ” option at the bottom of the Okta page. From there please proceed through the prompts for “Forgot Password” or “Unlock account”- depending on your issue

How can I reset my @deployedresources.com email address password?

When trying to reset your Gmail password follow the prompts to reset your Okta credentials, which will then allow you access to your @deployedresources.com email account.

I'm unable to perform certain tasks using the ADP mobile app. How can i resolve this issue?

Completely uninstall the ADP app from your respective device , then restart the device completely. Once the device comes back up reinstall the app and attempt to sign in once more. If youre still having issues after that please submit a corresponding IT Service Desk Ticket

What is the best method to submit a ticket?

By emailing [email protected] a ticket will automatically be created on your behalf.

What is the IT support number if unavailable to submit a ticket?

315-757-4648 (GOIT)

I'm attempting to sign into the portal.deployedresources.com website but receiving the error of "Email address not associated with a login", how do I fix this?

Click on the “Register” link in the lower left hand corner of the page. Once your access has been approved you will be given access to the portal site

How do I request new IT equipment?

Once you get your manager approval, please ask your manager submit a helpdesk ticket with the request with their approval.

My computer or mobile device is broken, what do I do?

Please put in a helpdesk ticket to get troubleshooting started. If IT is not able to fix the issue, we may ask you to take it to the nearest BestBuy Geek Squad, or if it is beyond repair, we will get approval from your manager to replace.

What if my corporate equipment is lost or stolen?

Email [email protected], please copy your manager and Brian McLamb, [email protected]

How do I request additional applications to be added to Okta?

There is a request link on the dashboard of Okta, Request an App or email the helpdesk. Please include the user group of who will use this new application with the URL (web address).