Completely uninstall the ADP  app from your respective device , then restart  the device completely. Once the device comes back up reinstall the app and attempt to sign in once more. If youre still having issues after that please submit a corresponding IT Service Desk Ticket 

By emailing [email protected] a ticket will automatically be created on your behalf.

Once you get your manager approval, please ask your manager submit a helpdesk ticket with the request with their approval.

Please put in a helpdesk ticket to get troubleshooting started.  If IT is not able to fix the issue, we may ask you to take it to the nearest BestBuy Geek Squad, or if it is beyond repair, we will get approval from your manager to replace.

Email [email protected], please copy your manager or you call the help desk at 315-757-4648